Accountability of the trustees (and the managing agent) of a sectional title scheme is determined, first of all, by how committed and involved owners are. If only a few owners attend annual general meetings (barely making a quorum); and if from those in attendance the few willing are ‘elected’ by default as trustees; and if the majority of owners do not play an active role; then accountability doesn’t exist. So the onus, in essense, does not rest with the managing agents (as many owners appear to think). Accountability can only be enforced if the majority of owners show a tangible interest in the matters pertaining to the collectively owned property. Trustees are then not only held accoutable, but also empowered to fulfil their statutory role. Apathy, on the other hand, is demoralising.
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